Application Support Analyst (French Speaker)- DSI Corporate

Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide. 
As part of Groupe BPCE’s international division, Natixis in Portugal designs and delivers solutions for its two core areas — Corporate & Investment Banking and Asset & Wealth Management — as well as transversal services that support all entities across the Group. 
With more than 3,000 employees representing 46 nationalities, the teams work across Information Technology, Banking Support Activities, and Compliance, in an integrated, inclusive, and cross-functional way, supporting all business lines and platforms of the Group.  
A disruptive mindset and a culture of proximity and agility identify Natixis in Portugal Team and reflect the company's mission to transform traditional banking at a global scale: a perfect match in the Portuguese dynamics and entrepreneurial ecosystem.

We are looking for a  person join our HR IT support team in Porto to work on:
Oracle Cloud Human Capital Management (Oracle Cloud HCM): This is a cloud-based HCM applications for HR, talent, and recruitment management.
 
Responsibilities:
Provide level 1 and 2 support for the mentioned application.
Manage communications through various tools such as Teams, Outlook, and, in some cases, by phone.
Follow all procedures to ensure that KPIs are measured.
Ensure the quality assurance of digital content for the deployment of e-learning training.
Be responsible for data extraction and presentation, in collaboration with the support team.
Work in coordination with the project/development team. 
Close working with Paris team

Proficiency in French (mandatory).
B2 level of English.
Knowledge of HR procedures (a plus), particularly in recruitment and talent management.
Familiarity with quality assurance (QA) and data quality (a plus).
Understanding of how a Learning Management System (LMS) works (a plus).
Administrative mindset and good communication skills due to the support activity

Our workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are commit to being inclusive, caring, and fair, ensuring every voice is heard and valued.