Application Processing Manager

Position Overview
Viderity is seeking a detail-oriented and experienced Application Processing Manager to oversee the end-to-end management of application processing operations. The ideal candidate will possess deep expertise in application tracking systems, case management tools, and workflow automation, with a strong understanding of operational efficiency in high-volume environments. Experience with federal grant processing is highly preferred. This is a remote position with occasional travel to client or project sites in the Washington Metropolitan Area.

Key Responsibilities

• Lead and manage the daily operations of application processing across multiple programs or contracts.
• Oversee and optimize the use of application tracking systems (ATS), case management software, and workflow automation tools.
• Ensure timely and accurate processing of applications, maintaining service level agreements (SLAs) and compliance standards.
• Coordinate with cross-functional teams, including IT, client services, and compliance, to streamline processes and resolve issues.
• Develop and implement standard operating procedures (SOPs), training materials, and performance metrics.
• Analyze data to identify process bottlenecks, drive improvements, and support reporting needs.
• Ensure data integrity, security, and adherence to federal or client-specific regulations.
• Provide regular updates, reports, and presentations to internal leadership and external stakeholders.
• Maintain documentation of workflows, systems usage, and process changes.
• Serve as a point of escalation for application issues and manage quality control processes.

Required Qualifications

• 5+ years of experience in application processing management or operational leadership roles.
• Strong expertise with application tracking systems (ATS), case management tools, and workflow automation platforms.
• Proven ability to lead teams in a fast-paced, high-volume processing environment.
• Excellent organizational, analytical, and problem-solving skills.
• Experience interpreting and applying program eligibility criteria, policies, and procedures.
• Strong written and verbal communication skills for both technical and non-technical audiences.
• Must be a U.S. Citizen and eligible to obtain a Public Trust clearance (if required).
• Ability to travel to client or project sites when required.

Preferred Qualifications

• Experience supporting federal grant management programs or large-scale government-funded initiatives.
• Familiarity with compliance frameworks and federal reporting requirements.
• Knowledge of business process automation and low-code/no-code platforms.
• Experience working in a government contracting environment.
• Understanding of change management and process improvement methodologies.

Compensation & Benefits 

• Salary Range: $85,000 – $95,000 annually
• Comprehensive benefits package including health, dental, vision, and 401(k)
• Paid time off, professional development support, and remote work flexibility