Applicant Services Representative
Latitude Inc
Apply to this job Rockville, MD on site Until 8/21/2026 First posted March 10, 2026 Last posted March 10, 2026
Job description
Job Title: Applicant Services Representative
Type: Full-Time
Location: Rockville MD (On-Site)
Position Overview
We are seeking a detail-oriented and customer-focused Applicant Services Representative to support individuals throughout the application process for various programs and services. This role serves as a primary point of contact for applicants, assisting with application submissions, answering questions, and ensuring all required documentation is received and processed accurately.
The ideal candidate will have strong customer service experience, preferably within the banking, financial services, or accounting industry, where attention to detail and confidentiality are essential. Experience supporting benefits or program applications is highly desirable.
Key Responsibilities
Provide exceptional customer service to applicants via phone, email, and other communication channels.
Guide applicants through the application process, explaining requirements and ensuring forms are completed accurately.
Review applications and supporting documentation for completeness and compliance with program guidelines.
Maintain accurate records and update applicant information within internal systems.
Respond to applicant inquiries regarding application status, required documentation, and program eligibility.
Collaborate with internal teams to resolve application issues or discrepancies.
Ensure all applicant information is handled with strict confidentiality and in compliance with applicable regulations.
Track application progress and assist with follow-ups to ensure timely processing.
Support administrative tasks related to applicant services and program operations.
Qualifications
2+ years of customer service experience, preferably within banking, financial services, accounting, or benefits administration.
Experience assisting individuals with applications, financial documentation, or program enrollment is strongly preferred.
Strong attention to detail and ability to review documentation for accuracy.
Excellent written and verbal communication skills.
Ability to manage multiple applications and inquiries in a fast-paced environment.
Proficiency with Microsoft Office and customer or applicant tracking systems.
Strong organizational and problem-solving skills.
Preferred Experience
Experience processing or supporting benefit applications, financial aid applications, or government program enrollment.
Background working in banking, accounting firms, financial institutions, or benefits administration organizations.
Familiarity with reviewing financial or eligibility documentation.
Key Skills
Customer service & client support
Application review and processing
Documentation verification
Attention to detail
Confidential data handling
Communication and problem solving
Compensation (from employer):
60000–70000 USD per year
About this role
Summary
Support applicants, review applications, ensure accuracy, handle inquiries, and maintain confidentiality.
Job title
Applicant Services Representative
Experience level
2+ years
Industry
financial services
Location requirements
On-site in Rockville, MD, no remote allowed
Salary
60000–70000 USD per year
Management role
No
Skills & keywords
Required skills
customer serviceapplication reviewdocumentation verificationattention to detailconfidential data handlingcommunicationproblem solving
Preferred skills
benefit applicationsfinancial aidgovernment program enrollmentfinancial documentationbenefits administration
Specializations
application reviewfinancial documentationcustomer serviceconfidential dataapplication processing
Locations
Structured locations inferred from the posting.
Rockville, MD, USA
On-site City