AppleCare Business Development Manager

At Apple, we believe in hard work, a fun environment, and the creativity and innovation that only comes about when dedicated people from diverse backgrounds approach problems from varying perspectives The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! Building this environment starts with YOU! Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. We're looking for a passionate individual to develop and manage the execution of AppleCare programs- driving attach growth and commercial success across the vibrant Southeast Asia region.

Description

As part of the AppleCare Business Development team, you will partner and collaborate closely with sales channel partners in APAC to grow AppleCare sales across all Apple products. Working alongside your reseller channel account manager peers, you will build holistic account strategies and identify, shape and execute new business development opportunities.

You will:

- Craft and execute AppleCare strategy and account plans, grounded in deep understanding of market trends and channel dynamics, in partnership with local and regional teams
- Lead end-to-end management of AppleCare programs- commercial success, compelling offers & proposition, integrated offers, a seamless & positive customer experience, and sustained business growth
- Manage program operations, including partner relationship management and internal cross-functional collaboration
- Deliver program development resources, such as training content, marketing collateral, engagement activities and communications to stakeholders
- Establish reporting to track program results to the intended business outcomes.
- Communicate program performance to leadership teams, finance, external partners, and cross-functional partners
- Champion the needs of the market with headquarters to promote understanding and marshal the resources needed for your success

Minimum Qualifications

Extensive experience in commercial, product, or program management roles within carrier, consumer electronics, distribution or retail business development
Demonstrated success building partner programs that drive incremental sales
Proven ability to lead cross-functional programs from concept to launch and optimization, with strong organizational and project management skills
Ability to work in a dynamic, multicultural, global environment
Excellent presentation, written, verbal and interpersonal communication skills in English
Professional fluency in Thai required as the role is supporting the Thai market; fluency in other Southeast Asian regional languages a plus

Preferred Qualifications

Exceptional communication and influencing skills, with a track record of securing executive buy-in and aligning diverse stakeholders through impactful storytelling
Ability to network both internally and inside partner organizations
Advanced analytics and reporting skills