AppleCare BPR Global Change Lead

Imagine what you could do here. At Apple, great new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! We are strengthening our team and are seeking an experienced Change Lead to take on a multi-year initiative. We feature a collaborative environment with creative, inquisitive people and groundbreaking technologies. Come join us and make a difference! The successful candidate will serve as a Change Lead for a large, cross-functional initiative, on the Global Planning, Portfolio and Change (PPC) team. This individual will be responsible for delivering change management on large, cross-functional system/process implementations and providing change management training, tools, templates and support to our internal BPR Project Managers. In this role you will partner with AppleCare project and functional teams based in the US, EMEIA and APAC to help support the roll out of a multi-year program.

Description

You will deliver change management on a large, cross-functional initiative, including stakeholder analysis, change impact analysis, and communications and training plans.

Execute and deliver Apple-developed methodology and templates acting as a reference point for queries and information
Earn respect and trust of AppleCare stakeholders, soliciting action in a fast-paced environment
Maintain and update change management framework and templates
Work independently while providing visibility and status reporting to project team, change management team and leadership

Minimum Qualifications

Experience with change management concepts (i.e., PROSCI), tools and implementations
Proven project management experience
Effective communication and interpersonal skills across project teams, management and internal partners
Strong negotiation, influence and facilitation skills
Ability to gain trust and solicit action from project partners
Flexible, resourceful, detail-oriented and a self-starter
Fast learner, especially related to tool/platforms and process training
Ability to identify and implement improvement opportunities
Ability to work with teams from multi-cultural backgrounds, countries, and time zones
Excellent organizational and documentation skills
Bachelor’s degree or equivalent experience

Preferred Qualifications

Includes the six to eight most important desired knowledge, skills, abilities, competencies, experience, education, and other attributes that help prioritize qualified applicants in your candidate pool. If relevant to the role, include desired (but not required) experience and/or education.

PROSCI (or equivalent industry leader in Change Management) certification
Masters or MBA is a plus