Apple Support Specialist

Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help keep your business running efficiently.

Job Summary:

MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our Apple managed services clients.

Job Responsibilities:

• Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes.

• Provide onsite and remote desktop support for OSX clients 10.4 to to 10.9.

• User account setup using local, open directory and active directory. 

• Migration of user data from system to system.

• Imaging of Mac's using Netboot/Netimage or similar product such as Casper.

• Keep clients up to date utilizing apple remote desktop, Filewave and Apple Remote Desktop.

• Basic hardware repair including hard drive and memory upgrades.

• Must have excellent verbal and written communications skills, as you will be working in a customer service environment.

• Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and trouble shooting, Apple Remote Desktop, cloning OSX desktop, and other Apple end-user products and support elements.

• Ability to travel to and from clients sites.

• Bachelor’s Degree in an IT related field (preferred).

• Apple Certifications at OS level (minimally) and hardware level.

• Basic computer hardware repair experience.

• Daily reporting to clients.

• Tracking time and job notes in job ticketing system and time tracking software.

Notes: 

• This candidate will be tested on his/her technical experience and ability with Apple devices and environment support.

• If you do not have Apple Macintosh experience AND certifications, please DO NOT apply for this job.

All your information will be kept confidential according to EEO guidelines.