Analyst (Client Onboarding focused, Mandarin & English speaking)

Ready for a regional role? Drive customer success across 8 APAC markets from pre-sales demos to media analysis! Ready to maximize value for diverse clients?

What we offer:

This role presents a unique opportunity to engage with clients across the entire APAC Region 8 markets. You will actively participate in pre-sales and post-sales processes for the Cision platform, conducting product demos, facilitating onboarding, performing media analysis, and creating tailored reports to drive clients' success. As part of the Monitoring & Insights team, your focus will be ensuring continuous client satisfaction and maximizing product value for our diverse clientele.

• Client Onboarding focused, covering 8 APAC markets

• Exposure to diverse clients across all industries

• Friendly MNC culture

• Permanent, full-time role

• Hybrid work model (based in Mid Valley City, KL)

• 5 days a week

• Annual Leave (start at 12 days)

• Company Wellness Days (1 day per quarter)

• Comprehensive Medical Insurance coverage

• 24/7 Employee Assistance Program (EAP)

• Full statutory social contributions (EPF, SOCSO, EIS)

• Statutory Public Holidays

Primary Duties & Responsibilities:

• Work closely with the APAC sales team to understand the client's business goals and objectives, including pre-sales and post-sales support.

• Performs all activities related to onboarding and supporting new clients to the online platform including but not limited to: answering client inquiries, and hosting virtual client orientation/training sessions on how to navigate and use the platform via phone and email efficiently.

• Provides relevant information, support, or training for platform products.

• Troubleshoots and supports clients and internal stakeholders with media monitoring requests or related inquiries.

• Responsible for delivering reports based on clients' needs and helping produce insights that help contribute to meeting clients' goals and deadlines.

Desired Skills and Experience:

• Passionate about sales support, customer support, and client experience

• Young talent is welcome. 1-5 years of experience in customer support, sales operations, analytics, insights, or communications within a relevant industry.

• Skilled in stakeholder management to build strong relationships (internal sales & external clients)

• Confidence in spoken and written English and Chinese

• Self-motivated and analytical, with sharp problem-solving skills and a creative mindset to transform data into insights