Analyst APS Theft & Fraud Intelligence - Remote

Job Summary

Responsible for protecting the organization’s online business by reviewing customer orders and transactions to identify, investigate, and prevent fraudulent activity while minimizing impact on legitimate customers. Working in remote environment, this role analyzes orders using fraud detection tools, payment verification systems, and customer account data to assess risk and make informed decisions regarding order approval, rejection, or escalation. Works closely with Customer Service, Payments, and E-commerce teams to protect company revenue and ensure a safe online shopping experience. 

Success in this role requires strong analytical and investigative skills, sound judgment, attention to detail, and the ability to work independently in a remote environment while meeting established productivity and quality standards.
This position requires flexibility to support business operations during peak customer activity periods. Candidates must be available to work evening shifts up to 10:00 PM CST, as well as weekends and holidays as needed. 

 
Job Responsibilities
 

• Performs forensic loss analysis using tools including exception reporting systems, networked store CCTV and company systems including e-commerce systems and store systems (for example: POS, SIMS, Cash Management, Refund Tracking).
• Assists in development of specialized reporting designed to identify and investigate internal employee theft, external fraud and process improvement opportunities while continuously refining parameters as the needs of the business evolve.
• Provides ongoing investigative support to Asset Protection Solutions personnel across the enterprise and serves as a corporate content expert.
• Assists Asset Protection Solutions management team in implementing proactive controls to mitigate risks in company programs and communicate them throughout the organization.
• Enforces the ethics and integrity standards of the Company by identifying non-compliance of company policies.
• Initiates further investigation to address and correct non-compliance while championing and supporting continuous improvement of current policies and procedures.
• Works in a team environment that is inclusive of unique and diverse views. Seeks a wide variety of perspectives to help ensure the best course of action is consistently considered and taken.
• Networks and participates in discussions with key internal and external partners (for example: credit card issuers/acquirers, law enforcement, store management, ect.) to determine the best value-added use of enhancements and provide the most effective tools to APS team members.
• Initiates investigative leads based on identification of potential loss issues and providing guidance during the course of an investigation while determining and weighing the applicability to future controls needed.

About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.