AMR Technician

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. 

At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.

Role Responsibilities:

• Responsible for repair, maintenance and service on AMR machines and equipment. 
• Responsible for scheduling-work and repairing products at customer locations.
• Satisfy in a timely and complete fashion, all business reporting documentation including but not limited to timesheets, repair orders, machine checklists, receiving records, maintenance reports, expense reports, and repair order logs.
• Work in with our Software Partners (Geek +) to understand and become an SME and first level software support locally for our clients
• Troubleshoot and provide assistance and support on L1 Software Support tickets and escalating where necessary. Where escalated, providing timely updates to the customer and seeing the resolution through.
• Meeting physical requirements of the role, and subject to pre-employment medical assessment
• Troubleshooting and repair skills in mechanical and electrical systems. Many of our technicians have backgrounds in automotive mechanic, Robotics, or as a field service technician working on mobile and electrical equipment.
• Ability to safely use hand and power shop tools, equipment, and diagnostic devices.
• Must be able to read electrical schematics.
• Providing ticketing updates, and resolution, within designated service levels
• Coordination with other team members, and service providers, for those repairs which may be required on our customer’s sites
• Manage the pools of spare parts and devices
• Work with internal and broader external support, R&D, project, and engineering ecosystems
• Excellent written and verbal communication skills.
• Experience working in direct contact with customers on service-related activities preferred.
• Develop procedural documentation / reporting for other engineering and support teams
• Assist in working with onsite engineering teams where required
• Ability to travel interstate and overseas, subject to available personal time
• Must display a positive attitude and desire to satisfy customer requirements.
• Contribute ideas and ways to improve processes and especially how KSC can be an even better place to work!

Highly Regarded

• Background in mechatronics, dual trade (electrical/mechanical), or relevant experience.
• Background with automation controls systems, including industrial communication protocols.
• Supply chain background will be highly regarded.

Occupational Health and Safety (OHS) and Compliance:

• Communicate and promote health and safety policies and procedures to ensure all employees understand current practice.
• Identify and report all incidents and safety hazards so that the appropriate review and corrective action can be taken.
• Maintain a safe work environment for yourself, customers, contractors, and employees at all times.
• Lead by example and display active commitment to company policy and OHS compliance.
• Timeliness and effectiveness of corrective actions.
• Effectiveness of management or participation in Return-to-Work program.

We believe the future is better when supply chains work better. 

This can only be achieved when we prioritize diversity, equity, and inclusion. It’s better for our people, better for our business, and better for the world.  

That’s why at Infios we cultivate and celebrate our colleagues’ experiences and perspectives, whether they look, think, move, believe, or love differently than us.  We are committed to fostering a diverse and inclusive work environment and pride ourselves on being an equal opportunity employer. We encourage people from diverse backgrounds to apply and all qualified applicants will receive equal consideration for employment without regard to gender and identity, age, race, religion, ethnicity, ancestry, sexual orientation or expression, disability, or veteran status.