AML Document Analyst

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features.

We hire experienced top talented people which enables us to offer exceptional business services while enjoying a “work hard play hard” engaged environment.

Purpose of the Role:

This role will be supporting the Head of AML Operations in all matters relating to AML, for all jurisdictions, assisting AML Team Leaders and AML Operations team with any queries.

Responsibilities:

• Identify and prioritise players requiring SOW/SOF documentation review.
• Assess and compile documentation received.
• Set appropriate limits on player accounts based on documentation received.
• Assist other departments with concerns cited around player behaviour, affordability and AML risks.
• Liaise with Safer Gambling Team for any outstanding responsible gambling interactions following SOW/SOF document approval.
• Comply with reasonable requests from Team Leads and Line Manager.
• Liaise with Head of AML Operations, MLRO and Global Head of Compliance regarding customer profiles and documentation.

Requirements:

• Grade 12 or equivalent qualification.
• Proven experience within the iGaming industry (mandatory).
• Exceptional English proficiency, with the ability to communicate professionally both verbally and in writing.
• Proficient in Microsoft Office products.
• Full flexibility to work a 24/7 shift roster, including nights, weekends, and public holidays.
• Reliable personal transport for commuting to all scheduled shifts.
• Strong organizational and adaptability skills with a high degree of attention to detail.
• Demonstrated problem-solving abilities and the capacity to think creatively ("outside the box").
• A self-motivated and proactive mindset, with the ability to work independently and take initiative.

Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity goals will be considered in our selection process.

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