Amazon Commercial Analyst

The team you will be a part of

This role in summary

We are seeking a highly motivated and detail-oriented Amazon Commercial Support Analyst to join our thriving e-commerce team. In this crucial role, you will provide comprehensive analytical and operational support to our Pan-European Amazon Account Managers, playing a vital part in driving our success on the Amazon platform across various European marketplaces. This is an excellent opportunity for someone with strong analytical skills, a passion for e-commerce, and a desire to contribute to significant business growth.

On-site 5 days in the office. 

Your responsibilities will include

Data Analysis & Reporting:

• Extract, analyze, and interpret large datasets from Amazon Vendor Central (or Seller Central, if applicable) including sales performance, traffic, conversion rates, advertising data, inventory levels, and customer reviews.
• Develop and maintain regular reporting dashboards and presentations for the Account Managers, highlighting key trends, opportunities, and risks.
• Conduct deep-dive analyses to identify root causes of performance fluctuations and provide actionable insights.
• Monitor and report on competitor activity and market trends within Amazon's European marketplaces.

Operational Support:

• Assist Account Managers with new product listings, content optimization (A+ Content, product descriptions, keywords), and catalog management across multiple Amazon EU locales.
• Support the creation and optimization of Amazon advertising campaigns (AMS/DSP) under the guidance of Account Managers or dedicated advertising specialists.
• Monitor inventory health and forecast demand to ensure optimal stock levels and minimize out-of-stock situations or excess inventory.
• Help resolve operational issues such as chargebacks, missing shipments, or listing errors by liaising with Amazon support and internal teams.
• Support the preparation for key Amazon events and promotional periods (e.g., Prime Day, Black Friday).

Strategic & Commercial Support:

• Collaborate with Account Managers to prepare for business reviews with Amazon, compiling data and insights.
• Identify opportunities for sales growth and profitability improvement, presenting data-backed recommendations.
• Assist in evaluating the performance of promotional activities and their impact on overall sales.
• Help track and report on key commercial agreements and terms with Amazon.

Cross-functional Collaboration:

• Work closely with internal teams including Supply Chain, Marketing, Finance, and Product Development to ensure seamless operations and strategic alignment.
• Act as a central point of contact for data queries related to Amazon performance.

Minimum requirements

• 1-3 years of experience in an analytical or support role within an e-commerce environment, preferably with direct experience supporting Amazon (Vendor Central experience highly advantageous).
• Proven strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables, advanced formulas are a must).
• Experience with other data visualization tools (e.g. Google Suites) is a plus.
• Familiarity with Amazon Vendor Central (or Seller Central) dashboards and reporting.
• Understanding of key e-commerce metrics (e.g., conversion rate, traffic, ACOS, ROAS, sell-through).
• Excellent communication skills, both written and verbal, with the ability to present complex data clearly to non-technical audiences.
• Highly organized, proactive, and able to manage multiple priorities in a fast-paced environment.
• Strong problem-solving abilities and a continuous improvement mindset.
• Fluency in English is essential. Knowledge of other European languages (e.g. German, French, Spanish, Italian) is a significant advantage.

Preferred skills and experiences

• Experience with Amazon Advertising platforms (AMS/Ad Console, DSP).
• Familiarity with inventory planning tools or ERP systems.
• Project management experience.

What we offer

Join our well-structured and consolidated team at KitchenAid, where collaboration and excellence are deeply valued. You'll thrive in an international environment offering global career opportunities. This role provides a unique chance to influence company development and engage in impactful international projects. Enjoy a supportive team spirit and positive atmosphere that fosters growth and innovation. Embrace agile working practices and immerse yourself in our vibrant international culture, becoming a true KitchenAid'er who contributes to our collective success!