AIML Data Operations - Senior Annotation Analyst Team Lead

Imagine what you could do here. At Apple, extraordinary people gather to do their best work, transforming groundbreaking ideas into revolutionary products and experiences that people once couldn’t have imagined—and now can’t live without. We invite you to join Apple’s AIML (Artificial Intelligence and Machine Learning) Data Operations team within Global Operations. Here, visionaries and specialists from diverse backgrounds collaborate at the forefront of advancing technology, inspiring the innovation that runs through everything we do. If you’re excited to make a real impact within one of the world’s most inclusive environments, join us to build the kind of wonder that redefines entire industries and leaves the world better than we found it. This position will be based at the Apple corporate campus at Ang Mo Kio.

Description

As an AIML Data Operations Senior Annotation Analyst Team Lead, you’ll be responsible for providing daily leadership and promoting the development of SAA team members. You are self-motivated, friendly and have a passion to support your team’s development through critical and creative thinking. You’ll identify, promote, and implement innovative ideas to meet, and exceed, performance and quality goals set by leadership. You will support employees’ success by establishing relationships and seeking to understand what motivates individuals. You will oversee performance management, ensuring daily, monthly, and quarterly operational metrics are met. You’ll effectively execute management and administrative tasks, such as leading staff meetings, conducting regular one-on-ones, hiring, training, and development of employee performance. You will drive operational improvements, team collaboration, and recommend innovative solutions to business challenges. You’ll establish clear and effective working relationships and communication channels with internal partners.

Minimum Qualifications

Minimum of 2 years experience in a people management capacity, in a large or multi-site inbound contact center, or similar dynamic environment, supervising 20-30 employees
Experience leading in a professional environment
Knowledge of contact center management tools, processes, procedures, and performance metrics, and can innovate and improve as needed
Excellent influencing skills and ability to work with key business partners
Prioritizes coaching needs and is experienced in developing employees to achieve optimal results
Able to develop coaching plans that incorporate observations and key performance trends
Leads a standard for high-quality work by consistently meeting and exceeding performance goals
Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience
Solution oriented leader who demonstrates creativity and curiosity
Ability to thrive in a dynamic and ambiguous environment

Preferred Qualifications

Experience in the field of AIML - Data Annotations
Project Management
Quality Management Systems
Data Analysis