Agente de Soporte Técnico - Service Desk
USA7 DXC Technology Services LLC
Apply to this jobJob Description:
At DXC we use the power of technology to deliver mission‑critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.
People in Corporate Functions make DXC a well-run and high-functioning organization. Each team contributes to DXC's success, and everyone delivers world-class service and has opportunities to grow and learn.
WHAT YOU’LL DO
Recibir contactos por medio de llamadas, chats, portales y solucionar dentro del alcance incidentes de software/hardware de TI
Documentar todo el proceso de solución hecho para solucionar el incidente
Crear tickets que deben ser escalados a grupos de segundo nivel
Uso de bases de datos de conocimiento como apoyo para solucionar incidentes
Seguimiento a los tickets asignados
Participar en mejoras en la atención del servicio
WHO YOU ARE
Carrera técnica o Licenciatura en Sistemas
Experiencia mínima de 6 meses a un año brindando atención y soporte vía telefónica
Actitud de servicio
Capacidad para ayudar al usuario y solucionar su incidente rápidamente, o canalizar el incidente al grupo de soporte correspondiente
Excelente habilidad en comunicación oral y escrita
Disponibilidad para manejo de rotación de horarios
Sistema Operativo Windows (versión: 10)
Configuración y soporte en correo
Navegadores (Google Chrome, Microsoft Edge, Internet Explorer)
Manejo de herramientas para registro de tickets (ej. BCM Helix, Service Now)
Configuración de equipo de cómputo/Impresoras
Manejo de herramientas de acceso (ej: logmein, anydesk, desktop manager)
Comunicaciones : VPN, configuración de equipo escritorio, internet.
Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. You will be joining a team that values learning, diversity, inclusion, strong ethics, and corporate citizenship.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Summary
Provide technical support via calls, chat, and portals, document and escalate incidents.
Job title
Agente de Soporte Técnico - Service Desk
Experience level
6 months to 1 year
Minimum experience
0+ years exp
Industry
information technology
Location requirements
Bogotá, Colombia; on-site work required
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Bogotá, Bogota, Colombia