Agent Marketing Support Associate

Kredita Lottery Limited (MNG LOTTERY) is a company that is centered on entertainment and gaming in Nigeria. As a company, we were incorporated under the Companies and Allied Matters Act 1990 with RC 1630361. Our core is building a software system in the gaming industry, our emergence is to redefine the gaming subsector bringing innovative and creative gaming mechanics with interests in real estate and hospitality, in Nigeria. We are a private company with the foresight to delivering quality services to our esteemed customers and business partners. 

About the Role

You will be responsible for:

• Assisting in the acquiring, screening & recruiting agents within his/her team, to ensure only strong agents are on-boarded and engaged.
• Support the training of staff, super agents, and agents to properly adopt product knowledge.
• Agent satisfaction (problem resolution)
• Culture alignment (within the team)
• Leadership development
• Agent performance monitoring and management
• Ensure acquired high-value agents in the region remain in business'
• Managing the retrieval, distribution and repair of terminals

About You

• OND, HND, Bachelor's degree or equivalent work experience, 1+ years of hands-on experience in Sales Operations and or Agent Operations.
•  Experience in managing a large number of people and multiple teams
• Proficiency with Microsoft Office Suite'
• Proven track record of communication & analytical skills
• Great people skills and ability to communicate (negative & positive) feedback
• Good organizational skills, knowledge in goal-setting practices
• Problem-solving capabilities to create meaningful strategies to improve agent and team quality.