Agent, Customer Service

Total Number of Openings

1

This position serves as contact point for external customers when it comes to order processing, delivery/logistic arrangement and billing. The position will work with various functional groups in-country and regionally to resolve operational issues to meet customers' domestic, intercompany or third-party orders.

• Manage and validate all China customer Purchase Orders, Banker Acceptance Draft (BAD) or Letter of Credits against compliance, supply policy, forecast, sales agreement, contract and general terms & conditions to ensure order information accuracy and to resolve any discrepancies prior to sales order processing.
• Work with Supply Chain team and Demand Planner to vet all China customer purchase orders against forecast and to do supply/demand management
• Process all domestic sales orders, third-party and intercompany sales orders into the Sales Order Processing system.
• Track the status of each order and provide regular feedback to the customers and sales team on the order status.
• Liaise with Supply Chain team and appointed service providers to ensure timely execution and deliveries of orders.
• Ensure timely and accurate invoicing/closure of all sales orders upon delivery/shipment.
• Verification of related shipping document and forward to customers timely.
• Process customer’s inquiries and customer complaint into SAP and ensure all customer complaints are resolved timely through coordination with respective work groups.
• Prepare related document to finance for issue RMB VAT invoice.
• Coordinate and arrange customer samples as requested.
• Liaise and coordinates with various work groups to resolve pricing, inventory, credit, quality and supply issues.
• Maintain and periodically validate the customer master data/profile in SAP system.
• Provide support to Sales, Finance, Operation Planning, Supply Chain and Purchasing as necessary.
• Any other tasks as assigned by supervisor

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