Advanced Riverbed Support Engineer

About GlobalXperts:

GlobalXperts is a network communications support organization with a business focus of providing end users and solutions providers, with support services based on industry best practices. The customers we support leverage the partnership they have with us as an extension of their professional services and managed services capabilities allowing them to extend their reach and mitigate risk. In addition, our unique best of breed approach has enabled our customers to enjoy substantial cost savings and quality of service delivered.

Summary:

The wide area network (WAN) is the foundation of a globally connected enterprise, enabling collaboration, communication, business productivity, and risk mitigation. The WAN Optimization Group has a hand in creating the products and solutions that are critical to everything organizations do over their networks. The group’s industry-leading products are built on the Riverbed® Optimization System (RiOS®), our patented technology that accelerates applications through data, transport, and application streamlining. RiOS is the foundation of award-winning products, including the Steelhead® appliance, Cloud Steelhead®, Virtual Steelhead®, Central Management Console, and the Interceptor® appliance.

Desired Skills:

• At least five years of experience in a technical support position, preferably with a networking technology company.
• In depth knowledge and hands on experience with SAN, NAS, NFS, SCSI, RAID, device drivers, Linux and Windows file systems
• Experience reading and understanding packet captures using Sniffer and/or Ethereal/Wireshark and/or Cascade Pilot and/or AppTransaction or similar
• Extensive knowledge of routing protocols
• Thorough understanding of TCP Basic understanding of WAN technologies, bandwidth and latency Experience with general routing/switching, policy based routing, spanning-tree, VLANs and VLAN trunking (WCCP a big plus)
• Excellent communications skills, both oral and written
• Excellent troubleshooting skills Hands-on experience with OPNET or Riverbed products is a plus Experience with UNIX/Linux/MS, scripting is a plus Cisco CCNP or CCIE is highly preferred.
• Prior or current security clearance is preferred but not required.

Please email resume and cover letter.