Adoption Services Lead - FOIA - Government

• Own end-to-end execution of adoption of FOIA customers, guiding them in adopting and evolving their Legal Data Intelligence workflows with accountability for measurable adoption and business outcomes, and facilitating cross-product discussions that help mature their operating models to unlock greater value from multi-product workflows over time 

• Lead complex, multi-stakeholder engagements, primarily for public sector customers, navigating ambiguity, competing priorities, and customer-specific dynamics, driving efficiency, insight, and defensibility within established use cases 

• Use AI-assisted tools hands-on in your own day-to-day work to increase your output, sharpen your thinking, and deliver stronger customer outcomes, while modeling the critical thinking, accuracy, and judgment require to maintain customer trust 

• Partner with cross-functional teams to share feedback, surface adoption barriers, identify recurring challenges, product gaps, and emerging needs across customers, and act on that information to solution improved adoption strategies, playbooks, and scalable enablement approaches    

• Represent Adoption Services externally through customer-facing thought leadership: Relativity Fest sessions, public sector and industry forums, white papers, verified outcomes, and partner enablement workshops   

• Serve as the team’s subject-matter authority in FOIA, providing insights across the organization, mentoring Adoption Services Specialists, modeling best practices, and contributing to the team's collective product depth through knowledge shares, documentation, and peer coaching 

• Drive partner and service provider enablement, including “train the trainer” programs that extend Relativity's reach into customers we don't serve directly   

• Willing to travel 25-50%, depending on residence, to spend 1:1 time with key customers to provide onsite consultations on workflow strategies and adoption-specific workshops 

Your Skills  

Required  

• 5+ years of experience in obtaining and gathering information to prepare Freedom of Information Act (FOIA) and Privacy Act responses  

• Deep knowledge of the end-to-end FOIA process including experience in: 

• Intake, triage and tracking requests 

• System and template configuration for internal activities/tasks and external communications 

• Record search, collection, review and redaction workflows 

• Reporting and monitoring progress 

• Production review and release 

• Currently holding and/or ability to maintain Public Trust Clearance 

• Demonstrated expertise in the use of a software solution to address the requirements of all phases of FOIA review 

• Deep understanding of FOIA statutes, state public records laws, Privacy Act, and redaction requirements (PII, trade secrets, attorney-client privilege), able to explain  and map complex, multi-step government processes from intake through production into configurable software workflows 

• Hands-on experience with FedRAMP-authorized environments, CJIS compliance, IL4/IL5 security levels, and cloud-based SaaS architecture in the federal sector 

• Understand and explain handling of large document sets including file parsing, metadata extraction, culling, collection, and production standards 

• Comfort with practical application of AI tools to expedite workflows and daily tasks 

• Navigate ambiguity with curiosity and intent—probing deeply into customer challenges, asking the right questions, actively listening to customers, identifying  pain points in their business processes, and shaping unclear problems into actionable, AI-enabled solutions 

• Strong written and communication skills with ability to explain technical concepts and AI assisted workflows to audiences ranging from hands-on administrator to non-technical executive decisionmaker 

• Strong consultative skills with proven ability to influence customer executives, legal practitioners, and cross-functional partners without direct authority bearing in mind of federal procurement cycles, budget constraints, ATO processes, and how government IT departments operate 

• Collaborative mindset with the ability to work effectively across cross-functional teams, with a willingness to continuously learn new technologies and processes 

• Excellent organizational and time-management skills, with proven ability to own multiple strategic accounts and team-level initiatives simultaneously   

• Experience with at least one federal government agency running FOIA workflows required; experience with multiple federal, state and/or local agencies on workflows applied to public records, open records, or sunshine law requests also applicable.  

• Experience with AI/ML solutions for Legal Data Intelligence is a plus 

• Relativity Certified Administrator is a plus