Admissions Clerk - Seasonal

JOB SUMMARY

An admission associate is one of the most important jobs at Ellis Park as the individual will directly interact with the guests, provide information and intake reservations.  The position includes assignments as a Host/Hostess, Guest Check-in, ticket sales and Admissions/Reservations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with ticket sales, guest reservation check-in, monitor reservation seating, a host/hostess and reservations.
• Introduce and promote each venue in which you will be working. Explain the venue and Ellis Park to each guest and assist  whatever needs may arise.
• Assists in the distribution of promotional items (e.g. coupons, gifts, etc.).
• Exercise initiative, professionalism and courtesy when handling routine problems with guests and Ellis employees.
• Build relationships and loyalty with guests through sincere and meaningful interactions
• Develop a thorough knowledge of services, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events. 
• Perform additional duties and responsibilities as necessary or assigned.

REQUIRED SKILLS AND ABILITIES

• Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
• Proficient with basic office equipment (e.g., computer, photocopying and faxing).

EDUCATION AND EXPERIENCE

• High School Diploma or GED required.
• Must be able to obtain and maintain a valid license through the Kentucky Horse Racing Commission (KHRC).

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The job requires interpreting data, reading and writing 51-100% of the time. 
• The job requires problem solving, organizing, planning and making decisions 25-50% of the time.
• The job is performed indoors and outdoors and could be in a confined area with exposure to smoke (e.g., cigarettes) or in heat and humidity.