Administrator - Scheduler

My client is leader in high end, integrated electronic fire and security solutions and services, who design, install and maintain large surveillance control systems for the UK’s most demanding security environments.

They have a requirement for an Engineering Scheduler / Coordinator to work at their HQ in Bristol. The main responsibilities are as follows;

• Ensure all Service and installation calls are processed correctly and ensure their timely completion.

• To Arrange between 200 – 300 jobs a month

• Interface with clients and respond accordingly as required, ensuring relationships and good customer service principles are applied. Including:

• Accurately log all client Service requests/calls on the Service database (SV) and issue all relevant details to the correct Service Engineers within the prescribed timescales, KPI’s and SLA.

• Ensure all calls are cleared within their KPI’s and all records updated, notifying the service manager of any issues or difficulties.

• Arrangement and co-ordination of all plant, spare part and replacement equipment as required.

• Monitor contracts and identify to service manager any issues, problems or trends likely to affect performance or impact upon contract performance criteria, KPI’s and SLA, e.g. resources, delays to on time visit, etc.

• Maintain and update PPM schedules as required and ensure work is programmed and completed within stipulated timeframe.

• Arrange technical support for Engineers and client operators alike in liaison with others, including suppliers and manufacturers as required.

• Request service stock/spare parts and ensure replacement items, returns and faulty goods for repair, etc. are available and processed correctly in conjunction with Procurement.

• Comply with commercial practices and processes, e.g. approval of supplier invoices, requests for invoicing, etc. as required in line with company and client financial procedures.

Personal Requirements:

• Strong in administration skills

• Team player – have team-oriented experience and approach and enjoy working as part of a team

• Commitment to excellence – perform duties at highest level possible on a consistent basis

• Service focus – dedicated to meeting the expectations of the customer and team

• Strong organizational and planning skills

• Excellent written and communication skills.

• Computer literate.

• Experience of working in a similar role

• Intermediate skills in Word and Excel

Monday to Friday 8.30am to 5pm