Administrative Program Manager 2

<div style="text-align: center"><img src="https://secure.neogov.com/images/AgencyImages/jobposting/1546/jobpostings/image/20260508060400_LDH Logo 2026.png" alt="20260508060400_LDH Logo 2026.png" style="width: 253px" class="fr-fic fr-dii"></div><p style="text-align: center">The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.</p><p style="text-align: center"><a href="https://ldh.la.gov/"><strong>Learn more about the Louisiana Department of Health</strong></a></p><p style="text-align: center">Lead a dynamic administrative team supporting Louisiana's Health Standards Section! This rewarding leadership role offers the opportunity to oversee critical licensing operations, improve administrative processes, mentor staff, and help ensure high-quality long-term care services across the state.</p><br><p><strong><u>An ideal candidate should possess the following competencies:</u></strong></p><ul><li><strong>Driving Results:&nbsp;</strong>The ability to set and pursue goals, maintain focus amid competing demands, and deliver results.</li><li><strong>Making Accurate Judgments:&nbsp;</strong>The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.</li><li><strong>Thinking Critically:&nbsp;</strong>The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.</li><li><strong>Accepting Direction:&nbsp;</strong>The ability to be open and willing to follow guidance or instructions.</li><li><strong>Communicating Effectively:&nbsp;</strong>The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.</li><li><strong>Demonstrating Initiative:&nbsp;</strong>The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.</li><li><strong>Displaying Professionalism:&nbsp;</strong>The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.</li><li><strong>Focusing on Customers:&nbsp;</strong>The ability to understand and meet the needs, preferences, and experiences of internal and external customers.</li><li><strong>Following Policies and Procedures:&nbsp;</strong>The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.</li><li><strong>Training Others:&nbsp;</strong>The ability to design and deliver training experiences that build knowledge, develop skills, and improve performance.</li></ul><div><span style="color: inherit; font-style: normal; text-indent: 0">Five years of experience in administrative services; OR</span><br style="color: inherit; font-style: normal; text-indent: 0"><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">Six years of full-time work experience in any field plus two years of experience in administrative services; OR</span><br style="color: inherit; font-style: normal; text-indent: 0"><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">A bachelor's degree plus two years of experience in administrative services; OR</span><br style="color: inherit; font-style: normal; text-indent: 0"><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">An advanced degree plus one year of experience in administrative services.</span><br style="color: inherit; font-style: normal; text-indent: 0"><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">EXPERIENCE SUBSTITUTION:</span><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.</span></div><div>The official job specifications for this role, as defined by the State Civil Service, can be found <a href="https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=170690" target="_blank"><u>here</u></a>.</div><div><u>Job Duties:</u></div><ul><li><p>Supervises and provides leadership to administrative staff by assigning work, conducting training, coaching employees, and completing performance evaluations.&nbsp;</p></li><li><p>Oversees Non-Long-Term Care (NLTC) licensing operations, including license verifications, initial applications, renewals, changes of ownership, address updates, and service modifications.&nbsp;</p></li><li><p>Monitors licensing activities to ensure applications and related processes are completed accurately, timely, and in compliance with applicable policies and procedures.&nbsp;</p></li><li><p>Manages the collection, reconciliation, and processing of licensure fees, sanctions, fines, refunds, and provider payments within licensing and financial systems.&nbsp;</p></li><li><p>Reviews financial and transaction reports, resolves discrepancies, and ensures the accuracy of licensing records and payment documentation.&nbsp;</p></li><li><p>Develops and implements administrative policies, procedures, and training materials to improve operational efficiency and support consistent business practices.&nbsp;</p></li><li><p>Serves as a resource for staff and stakeholders by responding to inquiries, prioritizing administrative functions, and providing operational support in the absence of the Long-Term Care Administrative Program Manager 2.</p></li></ul><div><br><u>Position-Specific Details:</u></div><p><strong>Location:</strong> Office of the Secretary / Health Standards / East Baton Rouge Parish</p><p><strong>Appointment Type:&nbsp;</strong>This position will be filled as a<strong>&nbsp;</strong>Probationary appointment</p><p><strong>Cost Center: &nbsp;</strong>3071040205</p><p><strong>Position Number(s): &nbsp;</strong>50499386</p><p><br><u>How To Apply:</u></p><p><strong>No Civil Service test score&nbsp;</strong>is required in order to be considered for this vacancy.</p><p>To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.&nbsp;</p><p><strong>*</strong> Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). <strong>&nbsp;</strong>Resumes <u>will not</u> be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.</p><p><strong>For information on how to check your application status and understand status updates, please click&nbsp;</strong><a href="https://ldh.la.gov/assets/docs/hr/Forreferenceonly/LDH-Application-Status-Guide-4.2026.pdf"><strong>HERE</strong></a><strong>.</strong></p><p><br></p><p><u>Contact Information:</u></p><p>Deanda Thymes</p><p><a>[email protected]</a></p><p>LA Department of Health (LDH)</p><p>Division of Human Resources</p><p>PO Box 4818</p><p>Baton Rouge, LA 70821</p><p>225-342-6477</p><p style="text-align: center"><strong>This organization participates in E-Verify, and for more information on E-Verify, please contact DHS at 1-888-464-4218.</strong></p><p style="text-align: center"><strong>LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment,&nbsp;</strong><strong>hiring, and retention of individuals with disabilities.</strong></p><p style="text-align: center"><em><strong>Information on Louisiana Works and Louisiana Rehabilitation Services is available&nbsp;</strong></em><a href="https://www.laworks.net/workforcedev/lrs/lrs_rehabilitation.asp"><strong>here</strong></a><em><strong>.</strong></em></p><p style="text-align: center"><strong>LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.</strong></p>