Administrative Assistant - Client Relations

Defense Holdings, Inc. (DHi)
Location: Hybrid (US)
Employment Type: Full-Time
Department: Client Services / Support
Reports To: Client Services Manager

Position Summary

Defense Holdings, Inc. (DHi) is seeking an Administrative Assistant – Client Relations to support the Client Services team with day-to-day administrative tasks and help maintain positive relationships with clients. The ideal candidate will be a proactive and organized individual, responsible for managing client communications, organizing meetings, and ensuring that client needs are met in a timely and professional manner.

Key Responsibilities

Client Communication & Support

• Serve as the primary point of contact for clients, responding to inquiries and requests in a professional manner.
• Maintain detailed records of client interactions and ensure follow-up on outstanding issues.
• Coordinate meetings, calls, and other client-related activities to ensure timely responses.

Administrative Support

• Provide administrative support to the Client Services team, including scheduling appointments, preparing documents, and maintaining files.
• Assist in preparing reports, presentations, and other client-facing materials.
• Maintain and update client databases, ensuring accurate and up-to-date information.

Required Qualifications

• Associate's degree in Business Administration, Communications, or a related field.
• 2+ years of experience in administrative support, particularly in client relations or customer service.
• Strong organizational, communication, and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Preferred Qualifications

• Experience in client services or customer-facing roles in a corporate environment.
• Familiarity with CRM software.

Core Competencies

• Client-Focused: Strong customer service orientation with the ability to build and maintain client relationships.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
• Communication: Strong written and verbal communication skills.

Work Environment

• Professional office environment (or hybrid/remote if applicable).
• Occasional travel may be required.

Compensation & Benefits

Defense Holdings, Inc. (DHi) offers a competitive compensation package including:

• Competitive base salary (commensurate with experience)
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off (PTO) and Holidays
• Life and Disability Insurance
• Professional development opportunities

Equal Opportunity Employer Statement

Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.