administrative assistant

NewConnect, LLC, is the Mid-Atlantic  market's leading fixed wireless broadband provider. NewConnect delivers high speed Cloud access at 10 Mbps to 1 Gbps speeds over its proven LOS (Line of Sight) last-mile technology. NewConnect is a fit for any businesses that consider their broadband as "business critical”. By bypassing all underground fiber and cabling facilities, NewConnect is able to achieve the fastest installation intervals, guaranteed high performance, and the only truly redundant alternative for access diversity.        

The Administrative Assistant is primarily responsible for keeping track of all of the details concerning employees, work flows, orders, installations, partners, and customers.  The Administrative Assistant will be the primary point of contact and liaison for departmental management and customers and will work closely with all senior management including the CEO, VP of Sales and Marketing, Engineering, and Finance to assist in completing projects and tasks. 

Primary Duties and Responsibilities

• Responsible for maintaining  the customer installation process include coordinating all activities with cable contactors, engineers, building landlords, and customers. 

• Responsible for maintaining company CRM database for customer, partner, territory and inventory management.

• The Administrator will be the main point of contact for the office and will answer incoming calls from customers and dispatch the information to the appropriate field personnel.

• Responsible for inventory management including ordering and tracking of equipment.  

Education and Experience

• Bachelor's degree or equivalent preferred

• Minimum 1 year of administrative experience

• Strong written and verbal communication skills

• Advanced customer service skills required

• Proficiency in Microsoft Office suite including Excel, Word, Powerpoint, and Outlook

• Should have excellent planning and organizational skills

• Ability to work in a Virtual and Office environment  

• Ability to multitask, prioritize and work in a fast paced environment

• A willingness to join a think tank to establish best practices for company growth and development

All your information will be kept confidential according to EEO guidelines.