Account Strategist, Commerce, Mid-Market Sales, Google Customer Solutions

About the Job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Manage a portfolio of businesses and develop a comprehensive understanding of their business challenges, marketing objectives, and success metrics.
• Build an in-depth knowledge of how Google advertising products work and can be used to help meet a wide range of marketing objectives.
• Build relationships with the end customer or agencies, and serve as a trusted advisor identifying opportunities for growth, creating multi-quarter plans, and driving adoption of key product best practices to grow their business with Google.
• Collaborate within the team, and cross-functionally to execute plans and ensure accountability to meet or exceed goals.
• Develop and refine a point of view to scale product, processes, and align priorities to drive customer growth, and help scale best practices to contribute to overall team success.

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in sales, business development, advertising, account management, marketing, or consulting.

Preferred qualifications:

• 2 years of Industry experience in digital advertising, consultative sales, business development, or digital marketing, working with advertisers, agencies, or clients in India.
• Ability to strategically assess and solve customer needs via sales techniques, including effective questioning, objection management, investigative skills, and engaging selling.
• Ability to build compelling narratives and utilize storytelling as an engagement strategy.
• Ability to think strategically about complex issues to develop recommendations/action plans.
• Ability to travel for customer meetings as needed, up to 10% to 20% of the time.