Account Services Representative

Since 2007 Lane has been making handmade leather boots by skilled craftsman using classic techniques with a passion for meticulously handcrafted style. Our goal has been to create designer quality boots with western influences by breaking away from the norm. Our primary brands are Lane, Junk Gypsy By Lane, Lane x Ryan Weaver, Capitan Boots. We are passionate about the journey, the experience, and making customers a part of the family. Whatever you're passionate about, tell us. If you have what it takes to change the world, we want to meet you.

Our wholesale accounts and direct-to-consumer websites are growing rapidly, and we are looking to expand our account services team in order to provide responsive services to our customers. Our wholesale clients include Nordstrom, Boot Barn, Junk Gypsy, Sundance, and more. For the role of Account Services Representative, Lane Brands is seeking a passionate, service-oriented candidate to support a growing Account Management team across its specialty apparel and boots brands.

Main responsibilities:

• Maintain wholesale “house” accounts and internal, account management customer satisfaction.
• Ensure that all customer correspondence is responded to within 24 hours; this includes phone, email, and online chat communication channels.
• Prepare formal correspondence in response to wholesale customers’ questions or concerns.
• Answer questions from our field Account Management team regarding inventory availability and expected ship dates.
• Be able to work within our internal technical systems to check orders and inventory.
• Work closely with our Forecasting team to ensure that any price changes are communicated to all relevant parties; this includes things like markdowns.
• Keep up with product and service information and updates from each of the brand managers.
• Explain and demonstrate features of the Lane Brands products; this includes Lane Boots, Capitan Boots, and Edgevale.
• Assign UPC codes when new SKUs are created (approx. 50-60 per year).
• Assist with preparing and executing sales and promotions as needed.
• Report on daily metrics that include, number of calls/emails/chats received and handled.

• 3-5 years of experience in a customer service or inside sales role
• Knowledge of market research, sales, and negotiating principles
• Excellent communication/presentation skills and ability to build relationships

All your information will be kept confidential according to EEO guidelines.