Account Manager

Sisu is the real estate team operating system. You want to get the job done from a beach house in California? That’s great. Just bring your A-game and your laptop. Having your butt in a seat, in a cubicle is not a part of #SisuNation culture. 

Sisu is on a mission to revolutionize the real estate industry, and we're looking for exceptional  Account Managers to join our journey. If you're driven by a passion for client success, thrive in a  dynamic environment, and embody our core values, we want to hear from you. 

Why Sisu? 

At Sisu, we're more than just a company – we're a team united by our unwavering commitment to  exhibit the following core values: 

• Customer First: We prioritize our clients' needs above all else. 
• Growth Mindset: We embrace challenges and continuously strive for improvement. 
• Extreme Ownership: We take responsibility for our actions and outcomes. 
• Challenger Mentality: We question the status quo and seek innovative solutions. 
• Outcome Obsessed: We focus on delivering measurable results and exceeding expectations. 

Joining Sisu means: 

• Working remotely from anywhere, offering unparalleled flexibility. 
• Enjoying unlimited PTO, fostering a healthy work-life balance. 
• Earning a competitive base salary with uncapped commission potential. 
• Accessing comprehensive medical, vision, and dental benefits. 
• Benefiting from company-provided life insurance and a company laptop. 
• Your Role: Strategic Client Partner 

As an Account Manager, you'll be the trusted advisor and strategic partner for our clients, guiding  them through their Sisu journey and ensuring their continued success. 

Key Responsibilities: 

Cultivate strong relationships with key client stakeholders, guiding them from implementation  through their lifecycle. 

• Collaborate with team leadership to identify client challenges and develop strategic solutions  using Sisu's capabilities. 
• Partner with internal teams (Customer Support, Product, Development) to deliver exceptional client experiences. 
• Proactively manage client escalations, ensuring swift and effective resolutions. 
• Gather and analyze client feedback to drive product enhancements and innovations. 
• Deliver engaging training sessions via Zoom and in person, showcasing your expertise. 
• Adapt to changing priorities and handle multiple tasks efficiently. 
• Analyze data, create insightful Quarterly Business Reviews (QBRs), and drive client adoption. 
• Represent Sisu with professionalism and expertise. 
• Travel a minimum of once per quarter to build strong client relationships. 

What You’ll Bring: 

• 2-5 years of experience in a client-facing role (Account Management, Customer Success). 
• Proficiency with CRM systems (Salesforce), ticketing systems (Intercom, JIRA), and G Suite. 
• A proactive, problem-solving mindset and a willingness to learn. 
• Exceptional organizational and communication skills. 
• Real estate industry knowledge is a plus (but not required). 

Compensation Details:

$50K base + $25K-50K variable (and beyond for high performers)