Account Manager

About the Account Manager position

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Responsibilities:

• Acting as a communication hub for clients/customers

• Building long-term rapport with customers

• Being able to negotiate contracts effectively

• Resolving customer disputes and attending to enquiries

• Providing reports on account

• Finding opportunities to assist with the growth of the company

• Developing ideas/strategies to help build a good relationship with clients

• Assisting with critical issues and escalations

Requirements:

• Experience as an Account Manager or related profession

• Excellent communication skills

• Familiar with CRM software and MS Office

• Knowledgeable about delivering solutions based on customer needs

• Ability to manage multiple projects

• Excellent negotiation and leadership skills

• BA/BSc degree in Marketing, Business or related field