Account Manager

Role Summary

The Account Manager at Homey is responsible for building and nurturing strong relationships with our referrers to drive business growth and ensure a seamless customer experience. This role combines client management, sales support, and strategic account planning to maximise revenue opportunities and enhance long-term partnerships. 

Key Responsibilities - 

• Manage and develop relationships with clients to ensure satisfaction and loyalty
• Identify opportunities for upselling, cross selling, and expanding account value
• Act as the main point of contact for client queries, resolving issues quickly and professionally
• Coordinate with internal teams (sales, operations, marketing, customer support) to deliver seamless service and onboarding
• Prepare and present account reports, performance metrics, and insights to clients and management
• Keep track of our communication channels to ensure clients are getting responded to

Requirements

• Proven experience in account management, client management, or sales support

• Strong communication and relationship-building skills, both written and verbal
• Proactive, solution-oriented, and customer-focused mindset
• Ability to analyse data and provide insights to support account growth
• Professional approach with the ability to build trust and credibility with clients

Nice-to-Have:

• Minimum 2 years ofexperience in property tech (proptech)
• Experience preparing reports, dashboards, or account performance presentations
• Ability to contribute ideas for improving account management processes and customer experience

Benefits

• Competitive Salary: Commensurate with experience. Paid in GBP with a UK contract.
• Opportunities for high-level professional development and organizational influence.
• Supportive work environment with a focus on work-life balance and employee well-being.