Account Manager
Acquirebpo.wd102.acquire
Apply to this jobWe’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.
Why Join the A-Team?
Come for a career, stay for the fun!
Enjoy a weekly pay run – TGI Thursday’s
Get recognized through our ‘Value Awards’
Celebrate at our half yearly team events
Grow your career - yes, we love to promote internally
Do meaningful work and collaborate with the best
Employee referral bonus
Work flexibly with our hybrid working environment
900 promotions given each year
A Glimpse into Your New Role
As an Account Manager, you are responsible for managing client relationships, within your designated portfolio, to ensure exceptional service delivery, achieving business targets, and identifying growth opportunities through upselling and cross-selling. This role focuses on fostering trusted partnerships with clients while aligning internal resources to deliver consistent value. You will report to the Head of Account Management APAC.
Client Relationship Management
- Build and maintain trusted relationships with key stakeholders, including C-suite executives.
- Conduct regular meetings to review performance, address concerns, and identify growth opportunities.
- Act as a trusted advisor to clients, enhancing their engagement and satisfaction.
- Work closely with internal stakeholders, including HR, IT, marketing, and finance, to align solutions with client objectives.
- Support continuous improvement initiatives to enhance client outcomes.
Performance and Compliance Management
- Ensure compliance with SLAs, performance targets, and contractual obligations.
- Implement commercial governance frameworks to meet audit standards and maintain service quality.
- Provide accurate and timely reporting on client performance, renewals, and strategic initiatives
Revenue Growth and Sales
- Meet and exceed revenue, profitability, and client satisfaction targets.
- Identify and execute upselling and cross-selling opportunities to maximise client value.
- Develop business cases and proposals to secure additional engagements.
- Lead and participate in RFI, RFP, and RFQ responses when required
Your Measures of Success
Key Performance Indicators
- Client Satisfaction (NPS): Deliver exceptional client experiences.
- Client Revenue Growth: Achieve consistent financial performance.
- Client Gross Profit: Ensure profitability of the portfolio.
- Contract Renewals: Secure timely contract renewals.
- Salesforce Hygiene: Maintain accurate and up-to-date client records.
What You'll Bring
- Excellent communication and relationship-building skills.
- Strong organisational and multitasking abilities under tight deadlines.
- Analytical and data-driven decision-making.
- Proficiency with CRM tools (Salesforce preferred) sales methodologies and strategies.
- Proactive mindset with a commitment to continuous improvement.
- Bachelor’s degree in business or a related field (preferred).
- 5+ years of experience in account management, sales, or a related role within the BPO industry (preferred).
- Proven track record of managing diverse client portfolios and achieving business targets.
- Familiarity with business process outsourcing (BPO) operations or sales.
With a diverse global team working together, we proudly embrace and live by these shared values:
Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Join the A-Team and experience the A-Life!
Summary
Manage client relationships, ensure service delivery, and identify growth opportunities.
Job title
Account Manager
Experience level
5+ years
Industry
business process outsourcing
Location requirements
Located in Melbourne; remote work not specified.
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Melbourne VIC, Australia