Account Executive

Overview

Aderant is seeking an Account Manager.

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.

At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward. Our people are our strength.

Role Description

We are looking for an Account Manager who will partner with and ensure the long-term success of our customers. You will be responsible for developing long-term relationships with your portfolio of assigned clients.  You will liaise between clients and cross-functional internal teams to drive the adoption, retention, and successful delivery of our solutions according to client needs.  

Responsibilities

• Manage relationships with assigned clients with a focus on retention and satisfaction.
• Meet regularly with clients to conduct business reviews and updates.
• Uncover opportunities for revenue growth.
• Work effectively with Account Executives and coordinate involvement with other multidisciplinary personnel, including Support, Service, and Product Management, to meet account objectives and client expectations. True team player.
• Create a trusted/strategic advisor relationship with key personnel in assigned client accounts and maintain strong, long-lasting customer relationships. 
• Advocate customer needs/issues cross-departmentally.
• Acquire a thorough understanding of client needs, and propose solutions to meet those needs.
• Acquire industry knowledge to have the ability to conduct meaningful conversations.
• Achieve (or exceed) agreed targets for relevant KPIs.
• Ensure the accurate and timely recording of all activity in Salesforce.

Qualifications

• Impeccable written, verbal communication / presentation skills.
• Detail oriented and analytical. Strong team player but still a self-starter.
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly Requirements.
• 3 - 4+ years of relevant experience.
• Finance, Accounting, HRIS experience preferred.
• Law Firm familiarity preferred.
• Software/SAAS delivery experience preferred.
• You’re driven: No one needs to push you to excel; it’s just who you are.
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
• Some travel may be expected.