Account Coordinator

Responsibilities of an Account Coordinator: 

- Prepare documentation, dock receipts, bills of lading, AWB´s, export declarations, eManifests to specific destinations, and all documents related to a shipment (either international or domestic shipment).

- Track and trace cargo as necessary to insure proper movement and delivery.

- Fully understand rate sheet agreed with client to ensure correct billing information is provided in the file

- Provide billing department with proper and correct billing information.

- Communicate with clients regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).

- Communicate with vendors/suppliers regarding shipment dispatch, routing, pricing, and rates.

- Communicate & correspond with other Company branches and agents for client satisfaction and ensure excellent service execution.

- Seek the most profitable mode of shipment yet meet client’s requirement for the movement of freight.

- Maintain a consistently high level of client service to both external and internal clients.

- Develop a high level of understanding of the organization's structure, inter-department relationships, regulatory compliance and Company policies and procedures.

- Coordinate with Sales and Operations to implement and maintain client Standard Operating Procedures.

- Provide day-to-day contact with clients on operational issues.

- Coordinate client service efforts from all offices and departments involved with assigned accounts.

- Ensure services are meeting or exceeding client requirements and follow ISO procedures. 

- Ensure that all reports are accurate and distributed on time. 

- Resolve problems and recommend solutions to prevent similar occurrences.