209318 / Systems Engineer II

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.

With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.

Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy

Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)

• Solution and monitor wide area network file and print servers for capacity, utilization and performance
• Advanced system hardware/software troubleshooting as required
• Solution, install, implement and support complicated server platforms which may or may not include SAN/NAS sub-systems.
• Architect and deploy data backup and recovery solutions.
• Perform data backup and recovery processes in accordance with the company’s disaster recovery and business continuity strategies
• Contribute towards defining standard hardware requirements
• Work with internal and external customers to gather IT system then architect and deploy IT systems solutions.
• Maintain technical documentation of system/server inventory and technical specifications
• Perform security audits in accordance with the company’s IT security policy
• Participate in the Company’s asset management programs
• Perform security audits in accordance with the company’s IT security policy
• Work with internal and external customers via an IT service ticketing system.
• Troubleshoot and resolve escalated issue tickets
• Write effective technical documentation as assigned
• Ensure adherence to company IT standards for systems
• Ensure adherence to company IT process such as change management
• Keep abreast of current technology
• Perform other IT infrastructure work as required

• Associates Degree in Information Technology, or the equivalent in terms of education, experience and training
• Expertise with Microsoft Windows server operating systems
• Experience with VMWare ESXI or other similar virtualization platforms.
• Base knowledge of core Microsoft Server Services (etc: DNS/DHCP/WINS)
• Experience with server based system event monitoring
• Experience with HP Net-Server Hardware
• Experience with an enterprise level data archive & restore platform.
• Experience with remote support utilities (RDP/Term Services)
• General understanding of networking topologies and network troubleshooting
• General understanding of virtualization, Clustering, DR/BCP best practices
• Exposure to Symantec End Point Protection or other similar anti-virus Protection suite
• Exposure to NAS/SAN technologies (Netapp Experience a ++)
• General understanding of data center management techniques
• Knowledge of SMS or other Asset Management Tool
• Knowledge of Microsoft SQL and/or Exchange is a plus