2026 Training and Quality GVPAD – Sr Quality Evaluator/Trainers
Concentrix TSC UK Ltd
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2026 Training and Quality GVPAD – Sr Quality Evaluator/TrainersJob Description
As of April 22, 2025, this job posting is for:Hybrid Trainer opening in Makati Ayala North Exchange.
Onsite Sr Quality Evaluator for Cebu
Sr Quality Evaluator
The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
Trainer II
The Trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program.
Location:
PHL Quezon City - Tera Tower 20th FloorLanguage Requirements:
Time Type:
Summary
Evaluate call quality and deliver training to improve customer service performance.
Job title
Sr Quality Evaluator/Trainers
Experience level
senior level
Industry
customer service
Location requirements
Must be in Quezon City, Philippines, with hybrid options available.
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Quezon City, Metro Manila, Philippines