1st/2nd Line Support Technician

Our client are a specialist IT Support and Solutions company who are looking to hire a new 1st/2nd line IT Support Analyst to join their well-established IT team made up of experienced IT Consultants, Technical Engineers & Helpdesk Support Technicians.

MAIN RESPONSIBILITIES

• Provide call handling and remote support for issues including PC’s, hardware installations, Microsoft 365, Server maintenance, etc
• Provision of a first-rate technical service to IP’s customers ensuring the company’s standards of excellence are utilised and driving ‘customer delight’.
• Set up new users on systems and create passwords etc.
• Be the first point of contact for all customers via telephone, e-mail, remote support and in person.

MAIN REQUIREMENTS

• Have 2 years’ experience working in an IT support providing 1st and 2nd line support
• Have proven experience with Server/365
• Have experience supporting Microsoft Windows operating systems
• Have knowledge of Microsoft Office applications and operations systems
• Any Active Directory experience and knowledge of mobile technology would be highly beneficial.
• Have knowledge of fibre networks, telephone systems, scripting and AV systems
• Have excellent presentation and customer service skills
• Have a positive attitude, be personable and approachable with an outgoing and flexible personality

THIS IS A FANTASTIC ROLE WITH AN EXCELLENT EMPLOYER OFFERING SUPERB CAREER OPPORTUNITIES.

Please contact Nick Shepherd for more information on this vacancy and to discuss your suitability to this and other opportunities. We look forward to hearing from you soon.

Innovate Recruitment Ltd operates as an Employment Agency and Employment Business