0022 Aftersales Warranty Specialist

We are ALTEN Mexico, an engineering company that provides specialized solutions for engineering, technology, and product development projects across multiple industries.

As a Warranty Specialist at ALTEN Mexico, you will play a key role within the Aftersales Premium Car department. You will be responsible for the technical and analytical evaluation of automotive warranty cases, acting as a subject‑matter expert across aftersales, engineering, quality, and service operations.

This is a senior-level position that requires strong technical credibility, sound judgment, and excellent communication skills. The Warranty Specialist serves as both a technical authority and a trusted decision‑maker, ensuring consistent, fair, and well-documented warranty decisions that protect the company’s financial interests and brand reputation.

Key Responsibilities

• Evaluate automotive warranty claims by analyzing technical reports, failure analyses, and field data.
• Determine warranty applicability in accordance with company policies, contractual terms, and legal or regulatory requirements.
• Analyze detailed technical documentation related to vehicle or component failures.
• Assess root cause analyses, test results, and usage conditions to determine warranty coverage.
• Collaborate closely with engineering and quality teams to understand failure mechanisms and design intent.
• Interpret warranty terms, exclusions, and limitations accurately and consistently.
• Monitor warranty trends, claim rates, and cost drivers.
• Identify abnormal patterns, emerging quality risks, or supplier-related issues.
• Maintain and update warranty procedures, guidelines, and decision frameworks.
• Communicate complex technical or legal topics clearly to both technical and non-technical audiences.

Requirements

• Bachelor’s degree in Engineering (Automotive, Mechanical, Electrical, Mechatronics, or related).
• 4+ years of experience in automotive warranty, aftersales, quality, or technical analysis roles.
• Strong knowledge of automotive systems, components, and failure modes.
• Proven experience evaluating complex warranty claims and technical failures.
• Ability to analyze technical reports, failure analyses, test results, and field data.
• Solid understanding of warranty policies, coverage criteria, and contractual terms.
• Strong analytical judgment and independent decision‑making skills.
• Advanced English and excellent communication skills for technical and non‑technical stakeholders

Benefits

Ofrecemos

• Sueldo base
• Seguro de Gastos Médicos Mayores (incluye plan dental y visión)
• 15 días de aguinaldo
• 25% de prima vacacional
• 12 días de vacaciones (A partir del primer año)
• Seguro social
• PTU/Reparto de utilidades
• Vales de despensa quincenales