Role Overview 

The Technical Training & Sales Specialist leads technical enablement and system excellence for Bose Luxury across EMEA. 

This role is responsible for elevating dealer, distributor, and integrator capabilities through advanced training, system design guidance, and hands-on technical support—ensuring that McIntosh and Sonus faber systems are consistently delivered to the highest performance standards. 

Beyond technical expertise, this role acts as a trusted advisor in the luxury client journey—working directly with high-net-worth clients, architects, designers, and consultants to support system design, product selection, and project execution. The position plays a critical role in influencing successful sales outcomes by ensuring technical credibility, confidence, and excellence at every stage of the project lifecycle. 

Roles & Responsibilities 

Technical Training & Partner Enablement (EMEA) 

• Design and deliver training across product architecture, system design, installation, and calibration 

• Execute training via workshops, certifications, and onboarding programs 

• Support scalable training frameworks across EMEA markets 

Pre-Sales Technical Support & Client Advisory 

• Support system design, product selection, and technical planning 

• Engage directly with luxury clients, architects, and consultants 

• Translate technical solutions into client-relevant benefits 

System Commissioning, Calibration & Performance Optimization 

• Lead system setup, calibration, and optimization 

• Support flagship installations and demonstration spaces 

• Support pop-ups, events, and temporary brand activations 

Post-Sales Technical Support 

• Troubleshoot and resolve technical issues 

• Support system optimization and upgrades 

• Maintain documentation and best practices 

Cross-Functional Collaboration 

• Partner with Sales, Marketing, and external stakeholders 

• Support dealer success and project conversion 

• Provide field insights for continuous improvement 

Experience & Skills 

• Strong expertise in high-end audio or AV systems 

• Experience with system design, installation, and calibration 

• Ability to deliver technical training programs 

• Strong troubleshooting and communication skills 

• Experience in luxury or custom installation environments preferred 

• Fluent in English (written and spoken) 

• Additional European language required; preferably Italian, German, or French 

Key Personal Attributes 

• Passion for technical excellence 

• Attention to detail and quality standards 

• Strong communication skills 

• Ability to operate across diverse European markets 

• Collaborative mindset 

KPIs & Success Metrics 

• Partner Enablement: training and certification impact 

• Sales Influence: contribution to project wins 

• Installation Quality: system performance consistency 

• Technical Support: resolution time and satisfaction 

• Brand Execution: quality across installations and events 

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