Technical Support Specialist

About the Role

We are seeking a Remote Care Technical Support Specialist to join our Customer & Technical Support team in Europe. In this role, you will provide first-line technical and customer support related to remote monitoring systems and services. You will work in a call centre environment, responding to inquiries from healthcare professionals, patients, field personnel, and internal stakeholders while ensuring a high level of customer satisfaction and compliance.

This is an office based role in: Solihull, Blythe Valley Park , Elder, Central Boulevard Solihull

Key Responsibilities

• Respond to customer inquiries regarding technical issues, product-related questions, and remote monitoring support needs.

• Document customer interactions accurately and comprehensively within designated systems.

• Identify, collect, and capture relevant information related to product complaints and adverse events.

• Prepare and submit Field Contact Reports (FCRs) in accordance with departmental procedures and quality requirements.

• Maintain compliance with company policies, operating procedures, work instructions, and patient data privacy regulations.

• Demonstrate strong time management and attendance practices while meeting service-level expectations.

• Collaborate effectively with customers, healthcare professionals, colleagues, contractors, and vendors to resolve issues efficiently.

• Deliver professional, positive, and solution-focused support in all interactions.

Required Qualifications

• Fluent English language skills, both written and verbal.

• Strong customer service and communication skills.

• Ability to work effectively within a team environment and adapt to changing priorities.

• Strong organizational skills, attention to detail, and ability to manage multiple activities simultaneously.

• Proficiency with computer systems and software tools.

Preferred Qualifications

• Previous experience in a technical support, customer support, helpdesk, or contact centre environment.

• Experience supporting healthcare technology, medical devices, or remote monitoring solutions.

• Additional European language skills are highly desirable.

• Experience using analytical tools and reporting software.

What You'll Bring

• Customer-focused mindset.

• Strong problem-solving abilities.

• Excellent communication and listening skills.

• Ability to remain calm under pressure.

• Commitment to quality, compliance, and data privacy.

• Collaborative and team-oriented approach.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

We provide reasonable adjustments to qualified individuals with disabilities. To request a reasonable adjustment, please speak to your line manager or HR contact.