Team Leader

London, England, gb on site Until 8/31/2026 First posted July 2, 2026 Last posted July 2, 2026
Job description

We are looking for a dynamic, hardworking Team Leader to join the team in John Lewis, Stratford (Westfield), to lead and support the front of house team on a daily basis.

As Team Leader you will receive the following industry leading benefits:

  • Meal on shift
  • Endless tea and coffee on shift
  • Enrolment into the WSH pension scheme
  • 28 days annual leave, including Bank Holidays
  • Enhanced maternity, paternity and family friendly leave with length of service
  • Access to everyday discounts and communication portal
  • Employee Assistance Programme and qualified Mental Health First Aiders
  • Uniform provided
  • Cycle to Work scheme
  • Opportunity to develop and further your career in an exciting company

Hours: 30 hours per week (working any 5 days in a 7-day period)

Hourly rate: £15.50 per hour

Key Responsibilities:

  • Ensuring the customer experience is maintained to the highest standards.
  • Ensure food safety, health and safety and compliance is followed at all times.
  • To take control and ownership of a specific area of the front of house, with the flexibility to rotate around as needed. 
  • Assist with all front of house duties, and lead from the front.
  • Carry out team briefings and be able to answer any team queries. 
  • Assist with the development of the team.
  • Positive can-do attitude
  • Strong communication skills
  • Ability to work under pressure and meet the business needs
  • Reliable, team player
  • Self-motivated and proactive

Compensation (from employer):
Up to 15.5 GBP

About this role

Summary

Lead and support front of house team ensuring customer experience and safety standards.

Job title

Team Leader

Experience level

none

Industry

retail

Location requirements

London, England; on-site work only

Salary

Up to 15.5 GBP

Management role

Yes

Skills & keywords

Required skills

communicationteam leadershiphealth and safety

Preferred skills

developing teamsproactive attitude

Specializations

front of housecustomer servicefood safety
Locations

Structured locations inferred from the posting.

London, UK

On-site City