Team Lead

Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. Salary - £30,000 Hybrid role, based between Glasgow and home. Benefits include: * 25 days annual leave * 9% combined pension * Holiday trade scheme * Flexible benefits package The CX Success Centre Team Leader is responsible for overseeing day-to-day operations, ensuring performance targets and service standards are met. They lead and support their team through coaching, feedback, and development, while maintaining compliance with policies and quality requirements. Acting as the first point of escalation, they communicate priorities, resolve issues, and foster a positive, engaged team environment. Additionally, they drive continuous improvement by identifying opportunities to enhance processes and efficiency.