Systems Engineer Public Sector

Job Summary 

The Senior Systems Engineer (SSE) is a customer-focused technical sales professional that provides pre-sales consulting, technical guidance, and hands-on assistance to customers and Acme channel partners. The SSE teams and collaborates with Acme sales teams to recommend and design effective and appropriate customer solutions based on Acme offerings.

The SSE acts in a consultative fashion and is looked to as an expert in his/her field by the Acme sales teams, business partners and customers.

 
Responsibilities:

• Articulate the features and benefits of Acme solutions and products.

• Understand the customer’s business drivers and how to map these to a Acme solution.

• Provide technical leadership in the Requirements Discovery, Solution Development, and Solution Proposal stages of the opportunity sales cycle.

• Provide channel partner enablement for selected channel partners in defined territory to include: regular product and solution updates, customized workshops, SE shadow program, and any other required tasks to enable partner to perform independent pre-sales support for small-to-medium size opportunities.

• Perform product demonstrations and presentations in support of company road show’s and events.

• Manage, monitor, and/or perform solution evaluations and Proofs-of-Concept in support of sales opportunities either directly or through channel partners.

• Perform technical account management and act as an interface between the sales/pre-sales account teams and technical staff by monitoring and managing technical issues to conclusion, including any required management escalations required to resolve technical issues.

• Act as interface to Product Management to monitoring and manage feature requests and product roadmap issues to conclusion, including any required management escalations required to resolve related issues.

• Provide reporting and feedback on customer accounts and field activities to Sales, Product Management, and Engineering.

 
Requirements:

• Has proven customer facing skills at both the C-level and line management level.

• Has experience working in public sector, preferably from both technical as well as presales perspective.

•  be technically strong enough to establish credibility with technical leaders.

• Technical experience with virtualization technologies, data center consolidation, and/or server technologies is highly desirable.

• Hands-on, and “does what it takes” attitude to drive success.

• Team player with strong drive.

• Strong interpersonal skills and the ability to communicate professionally with partners, customers, and internal cross-functional teams including Sales, Marketing, and Engineering.

• A structured thinker with strong presentation and problem solving skills.

• Ability to manage multiple projects, determine project urgency and execute detailed action plans.

• Highest level of personal and professional ethics and integrity.

• Travel may be required occasionally as needed but is not anticipated to be a significant percentage of time.

Qualifications and Experience:

• 5-7+ years’ experience in a customer facing technical role.
• Experience that demonstrates a strong level of expertise in technical specifications required to sell Acme products and services is required.
• Experience in selling storage and visualisations solutions.
• Bachelor’s Degree or equivalent experience.