Strategy and Operations Manager, YouTube EMEA

About the Job

YouTube Biz Segment GTM is responsible for designing and delivering our service models for our Business Development, Creator and Consumer Success, and Partner Engineering teams to drive sustainable partner growth and customer lifetime value. The team will work closely with Business, Product and Marketing leaders to optimize impact and cost-to-serve across these partner and consumer segments. The core capabilities of the team include innovating and gaining alignment on our partner and consumer service models — who we serve, what service is provided to achieve growth, how the service is provided and incentivized — defining measures of success (impact, productivity, ROI), enabling change management with frontline teams and developing pilots to test new frontline models.

In this role, you'll manage programs that help advance product and platform priorities and maximize our YouTube Business Partnerships model as well as help shape the future of segmentation design for Europe, the Middle East, and Africa (EMEA) partnerships. You'll collaborate closely with leadership and cross-functional teams across EMEA and globally to identify growth opportunities, address issues, and enhance YouTube's partnerships go-to-market approach.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Design, pilot, and deploy regional Go-To-Market strategies (e.g., service models, workflow design, incentives, partner segmentation, and strategic partner resources).
• Establish priority activation and product adoption objectives and key results (OKRs) in close collaboration with EMEA content partnerships, as well as managing our incentive strategy in the region.
• Analyze and interpret creator, viewership, and business generation patterns and growth metrics as well as engaged intelligence to deliver recommendations that deliver incremental growth in our key markets in EMEA.
• Synthesize cross-functional feedback into key themes to represent EMEA regional needs and collaborate globally to remove roadblocks. Present data-driven insights to key stakeholders, ensuring leadership has the necessary context to manage regional priorities.
• Manage project and change management to launch and land innovative initiatives across partner-facing teams.

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 4 years of experience in a management consulting, sales operations, business strategy or corporate advisory role.
• 3 years of experience in a strategy and operations or consulting role.
  
• 3 years of experience working with executive stakeholders.
• Experience in SQL and other reporting tools and techniques.

Preferred qualifications:

• Experience in spreadsheet modeling in data, measurement, and analysis, with the ability to extract data sets via SQL and create executive-level presentations.
• Experience in project management with the ability to multitask, prioritize, and meet deadlines, with attention to detail.
• Ability to solve problems through hypothesis-driven thinking and apply the principles of key management consultancy concepts.
• Ability to work separately and as a team player.
• Ability to collaborate with a set of stakeholders from different markets and regions.