Service Desk Analyst
EProp Services PLC
Apply to this jobService desk Analyst required to join our team in Kettering. The successful candidate will be required to:
·Analyse and troubleshoot a variety of issues and requests via telephone, email, remote desktop support.
·Manage issues and requests across brand-facing and corporate systems
·Work within defined SLAs for the above
·Provide timely updates on issues and requests
·Support defined prioritization, escalating issues where appropriate
·Ensure all issues and requests are effectively tracked within issue tracking/management system
·Update self-help documents, training material for new users
·Research and resolve technical issues and provide technical solutions
·Liaise with technical teams to manage new installations and updates
·Implement licensee/member/employee on/off-boarding processes
Skills, Knowledge and Experience Required
Essential
You should have a solid experience in a similar role, excellent analytical,diagnostic skills along with attention to detail and organisational skills.In addition, you will require:
·Proactive and creative problem-solving approach
·Strong sense of ownership, a can-do attitude
·Excellent interpersonal, communications and presentation skills
·Ability to generate respect and trust from staff and external customers
·Strong team player, but equally good at taking initiative
·Technical qualification related to Microsoft Office and/or modern web/browser technologies
Summary
Troubleshoot and resolve technical issues via phone, email, and remote support.
Job title
Service Desk Analyst
Experience level
solid experience
Industry
it services
Location requirements
Kettering, UK; on-site role, no remote work
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Kettering, UK