Service Desk Agent

We are currently looking for a Service Desk Agent/Technical Remote Specialist to maintain and support the desktop client computing environments supported by the FDS Manchester Infrastructure group located at Blackley, Manchester.

This is a junior level position where training will be provided and is part of an exciting new project for FDS.

This role works on a shift basis either 7am-3pm or 11am-7pm Monday to Friday.

The responsibilities will include:

• Provide telephone and remote first line IT support, liaising with other support teams and third parties
• Ability to handle routine queries and resolve issues with use of knowledge base.
• Maintain and update the knowledge database and contribute to the maintenance of relevant procedure, operating and user manuals as directed

Essential Skills:

• Basic knowledge of Windows 7 operating system and associated technologies
• Some PC hardware awareness and fault diagnosis skills

Desirable Skills:

• Some customer service experience preferable
• Potential to travel to client site out of hours when necessary

The role will be full time, and is entitled to the company flexible benefits package which includes private medical insurance, generous pension scheme and health cash plan, flexible working hours, free parking, subsidised canteen + others.

Apply now for consideration!

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