Service Designer - Service Manager

Overview

Specialist role Service manager

Summary of the work

To work with the Transformation Lead to design and build the IT Services Portfolio for the programme, and helping to transform existing services across BIS and its partner organisations.

Latest start date 01/07/2016

Expected contract length 24 months, but may be shorter, depending on how the project develops and the needs.

Region London

Organisation the work is for Department for Business, Innovation & Skills

About the work

Who the specialist will work with

The individual will work with the Transformation Lead, Partner Organisations IT Leads, and CTP (Common Technology platform) team.

What the specialist will work on

Review commercial contracts to extrapolate the services being delivered across Business Partner Organisations. Manage Services Portfolio, ensure live services are fully defined in the Service Catalogue. Translate complex business requirements into service requirements to inform solution design and procurement processes. Understand and manage the impact of change, ensure quality standards and design principles are met for newly services. Translate business requirements into service requirements to inform and direct Service Design to bring services into operational use; ensure that ongoing support is affordable and can be delivered within Live Services capabilities. Contribute to the definition of design policies, principles and guidance.

Work setup

Address where the work will take place Department for Business, Innovation & Skills, London.

Working arrangements

Monday to Friday on site. A professional working day, hours and working pattern as needed to deliver the service in an efficient way. Mainly based from our office in Westminster, London.

Security clearance Minimum Baseline Personnel Security Standard

Skills and experience

Technical competence: essential skills and experience

• 3+ year service design experience 
• 1 year of commercial contract reviews 
• ITIL V3 Expert 
• Experience of successful service transition and service operations 
• Experience of working in an agile team 
• Ability to quickly research and learn new programming tools and techniques 
• Current / most recent role mainly as a designer rather than a manager 

Technical competence: nice-to-have skills and experience

• Have previous experience in a government transformation programme 

All your information will be kept confidential according to EEO guidelines.