Senior Shipper

Senior Shipper

Location: Victoria Deep

Keep Our Customers Moving. Keep Our Operations Performing.

At Heidelberg Materials, we are looking for a highly organised, commercially aware, and customer-focused Senior Shipper to play a pivotal role in coordinating deliveries, managing logistics performance, and ensuring exceptional service across our operations.

This is a fast-paced role where no two days are the same. You will take ownership of a cluster of plants, proactively managing customer orders, haulage resources, and operational challenges to ensure we consistently achieve our key performance indicators of Volume, On-Time Delivery (OTD), and Vehicle Utilisation.

If you thrive on problem solving, enjoy building relationships with customers and operational teams, and can make confident decisions in a dynamic environment, we'd love to hear from you.

What You'll Be Doing

Lead Operational Planning & Coordination

• Take full responsibility for assigned plant clusters, managing order books and work profiles to deliver outstanding operational performance.

• Ensure a balanced and efficient workload to achieve Volume, OTD, and Utilisation targets.

• Collaborate closely with commercial, operational, and transport teams to meet customer requirements while managing costs.

Manage Haulier & Fleet Performance

• Coordinate company, franchisee, and external haulier activity.

• Optimise vehicle movements to maximise utilisation and minimise empty mileage.

• Monitor fleet availability, annual leave schedules, servicing requirements, and breakdowns.

• Escalate and manage haulier performance issues through the appropriate channels.

Deliver Outstanding Customer Service

• Build strong relationships with key customers and proactively anticipate future requirements.

• Take a "never say no" approach, identifying alternative solutions wherever possible.

• Ensure customers are kept informed of delays, operational changes, and delivery updates.

• Work closely with commercial teams to forecast demand and proactively manage high-priority accounts.

Manage Plant Breakdowns & Operational Challenges

• Coordinate workload planning around scheduled plant maintenance and shutdowns.

• Respond quickly to unexpected breakdowns by reallocating work and communicating effectively with customers and stakeholders.

• Manage vehicle redeployment and workload balancing during operational disruptions.

Control Delivery Performance

• Monitor daily delivery activity, optimiser performance, and vehicle statuses.

• Ensure working vehicles are correctly allocated and off-duty vehicles are excluded from planning.

• Review future order demand and delivery schedules to ensure efficient resource allocation.

• Accurately record operational issues, delays, and performance concerns for reporting purposes.

General Responsibilities

• Liaise effectively with commercial, operational, and customer service teams.

• Resolve customer and haulier queries professionally and efficiently.

• Maintain accurate administration and system records within agreed timescales.

• Support colleagues across the wider team and provide cover where required.

• Ensure compliance with company policies and procedures at all times.

What We're Looking For

Essential Skills & Experience

• GCSE Grade 4/C or above in Maths and English (or equivalent).

• Strong experience within logistics, transport planning, shipping, distribution, or supply chain operations.

• Excellent communication skills with the ability to build relationships and negotiate with a range of stakeholders.

• Strong analytical and problem-solving abilities.

• Proven ability to work under pressure and prioritise competing demands.

• Customer-focused mindset with a commitment to delivering exceptional service.

Technical Knowledge

• Good understanding of SAP, SynchroTESS, and Microsoft Office applications.

• Experience of working within a large, complex operational environment is highly desirable.

• Understanding of transport, logistics, and vehicle utilisation principles.

Why Join Heidelberg Materials?

At Heidelberg Materials, we're committed to creating an environment where people can thrive. You'll join a business that is a leader in the construction materials industry, offering opportunities for professional development, career progression, and the chance to make a real impact on operational performance and customer experience.

If you are an experienced logistics professional looking for your next challenge, apply today and help us deliver excellence every day.