Senior Coordinator, Global Subscription Management, Field Service

Azenta UK, Ltd.

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job Title

Senior Coordinator, Global Subscription Management, Field Service

Job Description

How you´ll add value

We are looking for an experienced Subscription (Service Contract orientated) professional, to co-ordinate on time renewal quoting, expediting and driving greater efficiency and execution to our global customer base within Subscription management covering a varied product platform / service offering portfolio utilising Sales Force and Oracle Cloud.

What you´ll do

• To track customer subscriptions due for renewal and proactively issue new quotations within agreed KPIs and Service Level Agreements (in alignment to our Annual Operation Plan) thus maintaining and building growth within our business relationship *65% of our AOP / revenue is Subscription driven.

• To lead and execute (external and internal) follow up, providing customer feedback and / or any revision(s) within agreed KPIs and Service Level Agreements.

• Ensure all customer Purchase Orders are expedited and transacted (within forecasted renewal period) and in compliance to Azenta Legal and Clean Order Book principles, ensuring all agreed effectives are present and correct in Oracle Cloud / Sales Force.

• To lead weekly status reviews and present any risks and opportunities to the business.

• To update / maintain customer install / asset base within Sales Force.

• Ensure Planning and Subscription reporting is kept updated to support any adhoc analytical presentations using Oracle, Teams, Excel.

What you´ll bring

The successful candidate will conduct themselves in a professional manner and will represent Azenta Life Sciences in the best possible way during customer contacts.

• Demonstrate at least two years relevant Subscription / Planning experience.

• Proficient in MS Office applications: Excel and Teams specific

• Preferably have a Service orchestrated background / awareness accompanied by a high level of financial forecasting.

• ERP experience in either / or Oracle / SAP and Sales Force.

• Excellent verbal and written communication skills.

• Execute Sense of Urgency, represent the voice of the customer.

• High organisational skills and ability to multitask.

• Must be flexible, fast thinking, conscientious, acceptance of change management.

• Be self driven and a team player.

• Additional Language skills would be advantageous.

About Azenta

Azenta Life Sciences is the leading worldwide provider of robotic compound management and biological sample storage systems. With a strong focus on retaining long-term sample integrity, data storage and security, systems provided by Azenta are transforming the productivity and streamlining the workflow of scientists across a broad range of life science applications, including drug discovery and biobanking.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at HR.Recruiting@azenta.com for assistance. 

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.