Senior Consultant | Customer Experience Solutions

Broadpin is a fast-growing consultancy redefining Customer Experience (CX) across industries. We design, build, and scale intelligent CX ecosystems that empower businesses to deliver seamless, end-to-end customer journeys. Our mission is to become the world’s most trusted Oracle partner, turning complexity into clarity and creating real business value through technology.

As a Senior Consultant |Customer Experience Solutions/ CX Solutions based in London, you will join a team of 25+ CX specialists delivering large-scale transformation programs for leading enterprises. Our expertise spans marketing automation, customer data platforms, sales enablement, CPQ, commerce, subscription management, service solutions, field operations, intelligent advisory tools, and AI-driven experiences—working with top-tier technologies, including Oracle and other market leaders.

This role goes beyond project delivery. You will help shape Broadpin’s CX presence in the UK, combining deep solution expertise with a mindset to drive sustainable growth.

Requirements

·        Extensive hands-on experience with enterprise-grade CX applications across complex landscapes.

·        Proven ability to own solution design and lead client conversations at senior stakeholder level.

·        Strong consulting skills: translating complex CX challenges into clear, scalable, human-centered solutions.

·        Experience in large-scale CX transformation programs with a focus on scalability, governance, and adoption.

·        Entrepreneurial mindset: comfortable shaping offerings, defining best practices, and contributing to go-to-market strategies.

·        Ability to mentor and support others, establish standards, and build credibility in the market.

·        Excellent communication and relationship-building skills.

Benefits

·        Opportunity to influence and grow Broadpin’s CX practice in the UK.

·        Work on impactful projects for leading enterprise customers across energy, manufacturing, automotive, logistics, and industrial services.

·        Join a collaborative team that values clarity, ownership, and long-term impact.

·        Contribute to thought leadership and innovation in the UK CX space.

·        Professional growth through mentoring, leadership opportunities, and shaping strategic offerings.

·        Be part of a culture that combines trust, empathy, and technology to create lasting business value.