Senior Claims Manager
Employers Mutual Management Pty Ltd
Apply to this jobEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
Are you ready to take the next step in your career and join a purpose-driven organisation that makes a difference in peoples lives? EML are seeking experienced Claims professionals from New Zealand to join our growing organisation.
Every day our Claims teams help coordinate, negotiate, and facilitate an injured workers recovery through tailored support to individuals to help get their lives back. As a senior team member, you will set the standard in claims management while guiding and supporting others around you through mentoring and coaching colleagues and leading by example to create a culture of collaboration.
This will be a full time, permanent position with flexibility to work from home up to 2 days a week once fully trained. This role can be based from any EML Australian office with a generous relocation allowance on offer for eligible candidates.
YOUR RESPONSIBILITIES
Pro-actively manage a portfolio of workers compensation claims to achieve the optimum outcome of early and sustainable return to work with reasonable claim costs
Collaborate with medical professionals, employers, brokers, rehab providers and other stakeholders to create an effective Return to Work strategy
Assist the worker and employer with the claim process, providing support, managing expectations and ensuring timely access to required services to support return to work and injury recovery
Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments
Respond to escalations and provide coaching and mentoring to other members of the team
ABOUT YOU
Minimum 3 years of experience managing claims within the New Zealand Accident Compensation Scheme is mandatory
You must currently be residing in New Zealand to be eligible for relocation bonus
An empathetic, resilient, and motivational approach to provide customer centric support
A driven professional with highly developed written and verbal communication skills
Careful consideration to detail with a high concern for accuracy to manage stakeholder engagement
A team player who likes to work collaboratively and can also work independently
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
Summary
Manage claims, guide team, support injured workers, collaborate with stakeholders, ensure recovery.
Job title
Senior Claims Manager
Experience level
3+ years
Minimum experience
3+ years exp
Industry
insurance
Location requirements
Sydney, Brisbane, Adelaide, Melbourne, Perth, other Australian locations; remote work allowed
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
Yes
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Australia
Sydney NSW, Australia
Brisbane QLD, Australia
Adelaide SA, Australia
Melbourne VIC, Australia
Perth WA, Australia
Tweed Heads NSW, Australia
Gosford NSW 2250, Australia
Canberra ACT, Australia
Geelong VIC, Australia
Parramatta NSW 2150, Australia
Newcastle NSW, Australia