Senior Claims Adjuster - Marine Liability

Job Title: Senior Claims Adjuster – Marine Liability

Location: City of London

Position Type: Permanent, 35 hours per week

Hybrid: 3 days in the office, 2 days working from home

Overview:

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

Job Purpose:

To manage and handle Marine Liability claims within the London Market Claims team. Reporting to the Marine Liability Claims Manager in the day-to-day operation and control of the claims function, to ensure that the Marine Liability & Special Risk claims are settled on a Timely and Equitable manner, whilst constantly striving to develop and improve service and quality standards.

Key Responsibilities:

• Producing feedback to underwriters and management with regards to the structure of their claim issues and related risk information with the goal to improve the overall standard of underwriting in the company.
• Demonstrate that Lloyds minimum standards are being met at all times and be in a position to assist underwriters and claims adjusters to progress.
• Practice Tokio Marine HCC values, ensuring customers are always treated fairly.
• Ensures all claims allocated are controlled within company philosophies and SLA’s
• Providing departmental reports where required.
• To be present at market meetings and conference calls when necessary.
• Ensures all complaint related issues and all such incidents are logged and concluded in accordance with company policy.
• Assist internal stakeholders, undertaking any other ad hoc activities/project work required.
• Participate in mentoring and training of other team members.

Skills and Experience Specification:

• Ideally at least 5 to 10 years experience of Marine Liability claims, including US Liability experience in the London Market, or/and freight liability.
• An excellent knowledge of ECF and the Lloyd’s Claims Schemes.
• Good experience of handling Binder and Delegated business would be advantageous.
• Excellent Interpersonal skills are required as the duties of this role involves liaising with outsourcing partners, negotiation and liaising with brokers, loss adjusters and lawyers.
• Excellent written and verbal communications skills are essential.
• Excellent organization, numeracy and time management skills.
• IT literate with good working knowledge of Microsoft Office.
• ACII qualification or working towards.

What We Offer

 The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

The Tokio Marine HCC Group of companies is an equal opportunity employer.  Please visit www.tmhcc.com for more information about our companies.

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