Principal Customer Success Manager
Careers in Software Security | Veracode
Apply to this jobLooking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode!
Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.
Learn more at www.veracode.com, on the Veracode blog, and on LinkedIn and Twitter.
Veracode is seeking a strategic, customer-focused Principal Customer Success Manager to lead relationships with our largest enterprise customers. This role serves as a trusted advisor to executive stakeholders, driving customer adoption, business value, retention, and growth. The Principal CSM partners cross-functionally with Sales, Product, Engineering, Professional Services, and Support to ensure customers achieve successful security outcomes and maximize their investment in Veracode.
What You'll Be Doing
- Manage a portfolio of strategic enterprise accounts and build trusted executive relationships.
- Drive customer adoption, value realization, renewals, and expansion opportunities.
- Develop strategic account and success plans aligned to customer business objectives.
- Lead executive business reviews and serve as the primary customer advocate.
- Advise customers on application security, DevSecOps, and Secure SDLC best practices.
- Partner with internal teams to resolve complex issues and improve the customer experience.
- Influence product strategy by sharing customer insights and market feedback.
- Mentor Customer Success team members and contribute to organizational best practices.
What We're Looking For
- 10+ years of Customer Success, Technical Account Management, Consulting, or Enterprise Account Management experience.
- Proven success managing large enterprise or Fortune 1000 customer relationships.
- Experience partnering with executive stakeholders, including CIOs, CISOs, and engineering leaders.
- Demonstrated ability to drive customer retention, adoption, renewals, and account growth.
- Knowledge of SaaS, cybersecurity, Application Security, DevSecOps, or Secure SDLC.
- Strong executive communication, strategic planning, and cross-functional leadership skills.
- Bachelor's degree required; Master's degree preferred.
What we offer you:
- Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs.
- Wellness benefits to help you focus on what’s most important.
- “Take What You Need” time off policy.
- Extensive development and training offerings to help you grow your career at Veracode.
- Generous 401k match to help save for your future.
- Amazing community of professionals who take pride in what we do every day.
Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Fraudulent Recruitment Alert - Be Aware and Stay Informed
At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information.
Here’s our recruitment promise to you:
- Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
- Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
- Email Verification: Recruiting emails from Veracode will always originate from an “@veracode.com" email address.
If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at [email protected] before taking any further action.
Summary
Manage enterprise clients, drive adoption, retention, and growth through trusted relationships.
Job title
Principal Customer Success Manager
Experience level
10+ years
Minimum experience
10+ years exp
Industry
software
Location requirements
London, remote work not permitted.
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
London, UK