POD Administrator

Fowler Welch (Part of the Culina Group) operates in the fresh produce sector providing time critical logistics solutions for major retailers, growers and manufacturers across the UK.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

We have an exciting opportunity for a POD Administrator to join our friendly team in Broxburn on a full time permanent basis. 

Salary: £25,815 per annum 

Working hours: 4 on 4 off, 7am-7pm. 

The purpose of a POD Administrator is to process Proof of delivery documents (PODs) received from Fowler Welch depots and Sub contractors. Scanning processed paperwork, to enable customers to view their POD’s.

Key Duties of a POD Administrator:

• First point of contact for visitors and incoming calls.
• Processing POD’s, checking all incidents have been reported and that the paperwork is stamped / signed correctly to a high level of accuracy.
• Ensuring POD’s are scanned correctly, making them available to customers.
• Dealing with customer POD queries in accordance with set guidelines.
• Liaising with customers, supermarkets and sub-contractors via telephone and email regarding POD queries.
• Sorting and sending internal and external post.
• Filing of vehicle check sheets.
• Accurate scanning of POD paperwork, and correction of scan errors, to ensure availability for customers.
• Scanning of POD requests to a high level of accuracy.
• Processing stationary orders and printing supplies.

• Excellent attention to detail.
• Customer service experience.
• Planning and organisational skills.
• Good communication skills.
• Proficient in Computer Literacy including Microsoft Excel, Word, Outlook
• Previous experience of a fast paced office environment desirable.
• Previous experience of working within logistics and / or FMCG sector advantageous.

As part of our drive to make Fowler Welch a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – 20 days + 8 Bank Holidays.
• Pension scheme – We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 4.5% employee and 4.5% employer.
• Life Assurance - x 3 your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!